Payment Policy

At Dormatt, we are committed to providing a secure, convenient, and transparent payment experience for every customer. We use trusted payment providers and industry-standard security measures to protect your personal and financial information throughout the checkout process. This Payment Policy explains how payments are processed when you shop with us.

Accepted Payment Methods

Dormatt accepts the following payment methods:

• Visa
• Mastercard
• American Express
• Stripe
• Apple Pay
• Google Pay

All payments must be successfully completed before an order can be processed and shipped.

Secure Payment Processing

Your security is our top priority. Every transaction made on the Dormatt website is protected with SSL (Secure Socket Layer) encryption, ensuring your personal and payment information is securely transmitted.

Payments are processed through trusted and secure payment gateways that comply with industry-standard security requirements. Dormatt does not store your complete credit or debit card information on its servers.

Payment Authorization and Verification

To help prevent unauthorized transactions and protect our customers, all payments are subject to authorization and verification.

In certain cases, additional verification may be required before an order is approved. If further information is needed, our customer support team will contact you using the information provided during checkout.

Order Confirmation

Once your payment has been successfully authorized and processed, you will receive an order confirmation email containing your order details.

If you do not receive your confirmation email within a reasonable time, please check your spam or junk folder. If it is still missing, contact our customer support team and we will gladly assist you.

Pricing and Currency

All prices displayed on the Dormatt website are listed in U.S. Dollars (USD).

Any applicable taxes or additional charges will be calculated and displayed during checkout before your payment is finalized.

Failed or Declined Payments

A payment may be declined for several reasons, including:

• Incorrect payment information
• Insufficient funds
• Bank authorization restrictions
• Expired or invalid payment card
• Security or fraud prevention checks

If your payment is declined, please verify your payment details and try again. You may also contact your bank or card issuer or use another accepted payment method.

Refunds

If your order qualifies for a refund under our Return & Refund Policy, the approved refund will be issued to your original payment method.

Refunds are typically processed within 1–2 business days after the returned item has been received, inspected, and approved. Depending on your bank or payment provider, additional processing time may be required before the refund appears in your account.

Fraud Prevention

To maintain a secure shopping environment, Dormatt reserves the right to review, verify, or cancel any order that appears suspicious or may involve fraudulent activity.

Orders that cannot be verified or fail our security screening may be delayed or canceled. If additional verification is required, we will contact you as soon as possible.

Customer Support

If you have any questions regarding payments or need assistance with your order, please contact our customer support team.

Dormatt

Phone: +1 405 664 9008

Email: support@dormatt.com

Address:
1712 Westchester Dr
Oklahoma City, OK 73120
United States

Business Hours:
Monday–Friday, 9:00 AM–7:00 PM (USA Time)

Policy Updates

Dormatt reserves the right to update or modify this Payment Policy at any time to reflect changes in our business practices, payment methods, or legal requirements. Any revisions become effective immediately upon publication on this page. We encourage customers to review this policy periodically to stay informed of any updates.